Privacy Policy

Converge Cloud Solutions is the Microsoft Azure cloud practice of Converge Group, a privately structured technology group registered in the Republic of South Africa. References to “we”, “us” or “our” in this document refer to Converge Cloud Solutions and its parent entity. We deliver expert cloud advisory, migration, managed services, and disaster recovery solutions to organisations across Africa.

We are committed to protecting the privacy and security of personal and organisational data. This Privacy Policy explains how we collect, use, process, and protect information when users access our website or interact with Converge Cloud Solutions and related services. Any user who provides personal information to us warrants that he/she is lawfully permitted to do so.

This privacy policy applies to the personal information which we collect in connection with:

• Our website, https://cloud.converge-solutions.com
• Our social media profiles
• Our business development activities and our business communications and other online and offline business interactions
• Third party service providers, including analytics, advertising networks, search information, technical, payment and delivery services providers
• Requests for quotations, proposals, tenders and the like made by us

In compliance with legislative requirements in regulated industries, it may be mandatory for users to provide us with personal information in order for us to perform our contractual obligations.

Information provided directly by users

• Name, address and contact details such as email and telephone numbers, gender, nationality, title and financial information including bank account or payment details
• Identification numbers, including identity number, passport number and company registration number
• Where applicable, any identity data, contact data and special personal information from publicly available sources or third parties who conduct checks and screening for anti-money laundering and credit

Technical information

• IP address
• Browser type
• Device information
• Website usage data and analytics
• Any other information relevant to the provision of our products and services

Cloud services data

Where clients engage Converge Cloud Solutions for managed services, migration, or disaster recovery, data processed within those environments is controlled by the client organisation. Converge Cloud Solutions operates as a technology and services provider and processes such data strictly in accordance with client agreements and applicable data protection laws.

• Provide and improve our services and cloud solutions
• Communicate with users regarding enquiries or support and to keep records of communications
• Maintain platform security and carry out performance of our services
• Analyse usage patterns to improve the website
• Comply with regulatory obligations including record keeping requirements
• Verify identity and conduct screening where applicable
• Comply with lawful requests for information from law enforcement agencies
• Detect and prevent fraud and in the interest of security and crime prevention
• Data analytics to improve our services
• Respond to requests for proposals and quotations

We implement appropriate technical and organisational safeguards designed to protect personal information against unauthorised access, alteration, disclosure or destruction. These include secure infrastructure, access controls, encryption where appropriate, and monitoring mechanisms. As a Microsoft Azure partner, our cloud environments adhere to Microsoft's security and compliance frameworks.

We do not sell personal information. Personal information may be shared only:

• Within our organisation
• With authorised service providers who support our infrastructure to perform our contractual obligations with clients
• Where required by law or regulatory obligation
• With client's permitted recipients in accordance with contractual agreements

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

Depending on applicable data protection laws, users may have rights to:

• Access their personal information through a reasonable request (Data Subject access request)
• Request correction of incomplete or inaccurate personal information
• Request deletion of personal information
• Object to certain processing activities where processing impacts user's fundamental rights
• Withdraw consent if we rely on consent to process personal information - note that if consent is withdrawn, we may not be able to provide products or services to you

Requests can be directed to our contact details below.

Our privacy practices align with applicable regulations including:

• POPIA (South Africa)
• GDPR principles where applicable
• Industry standards for data protection in regulated sectors

For any privacy-related enquiries, please contact Converge Group – Converge Cloud Solutions at hello@converge-solutions.com.